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The Lost Art of Conversation

Online Exclusives The IIA Feb 14, 2019

Auditors need to ensure they're talking to the right people, and having the right kind of discussions.

As auditors, asking questions is our bread and butter. Practitioners are expected to be curious, inquisitive, and even challenging when conducting engagements. But sometimes, despite asking what feels like a million questions, our audits don’t progress as we expect or hope. Reflecting on a recent failed attempt to find out what my four-year-old did at day care (“What did you do at day care today darling?” “Nothing, Mummy”), I realized this lack of progression can occur when we aren’t asking the right people the right questions — we need a different kind of audit conversation. 

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The IIA

The Institute of Internal Auditors