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A Question That Looks to the Future

Blogs Mike Jacka, CIA, CPA, CPCU, CLU Jun 28, 2019

Focusing audit work on the future takes extra effort. But, sometimes, small changes can make a big difference.​

A Question That Looks to the Future

One of the complaints we constantly hear is that internal audit is too focused on the past, that it needs to be looking at future risks rather than past mistakes.

There are a lot of cures for this — changing our risk assessments, test approaches, overall audit objectives — and many audit shops are successfully transforming the conversation.

But sometimes it can be as simple as a tweak, for example, a small change to how we ask questions we have asked many times before.

The very first time I was introduced to the question, “What keeps you up at night?” I was floored. What a great way to get clients thinking about risks. And, just like many of you, I made this a primary weapon in the arsenal of risk assessment.

Unfortunately, time has not been kind to this approach. The question has become a cliché and is asked by many professionals in many situations. And, if you are still using it, I’m willing to bet that it is greeted with a knowing nod, a smile of familiarity, and, behind your back, the rolling of eyes.

Been there done that. Same old, same old. Internal audit is at it again. When’s my next meeting.

Here’s a suggestion from journalist Porter Anderson; a twist on the question that breathes new life into what has become mundane.

“Never ask, ‘What keeps you up at night?’ Ask ‘What’s going to keep you up tonight after this interview?’”

A subtle difference, but reframing the question leads to new perspectives.

Now, I can’t say for sure it is going to be a well-spring of new ideas, concepts, and risks, but I think it will give the interviewee pause. It feels familiar, but it’s not the same question that has been asked time and time again. And it has the feel of looking forward, not to the past.

I could be wrong, but I think A there is an excellent chance you will get information you have never gotten before.

Mike Jacka, CIA, CPA, CPCU, CLU

Mike Jacka is co-founder and chief creative pilot of Flying Pig Audit, Consulting, and Training Services (FPACTS), based in Phoenix.