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The Farley File

Online Exclusives Mike Jacka, CIA, CPA, CPCU, CLU May 13, 2021

A simple, time-honored tool can help auditors build rapport with clients.

​One of the most important questions for any internal auditor is, “Do you know who your clients are?” It’s so fundamental that most internal auditors can probably answer in the affirmative. However, there is a related question that, while just as important, is often overlooked: “Do you know them?”

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Mike Jacka, CIA, CPA, CPCU, CLU

Co-founder and Chief Creative Pilot, Flying Pig Audit, Consulting, and Training Services (FPACTS), based in Phoenix.